Returns & Exchanges
At Freshcon India, we strive to ensure your food products arrive in peak condition; however, due to the perishable nature of our goods, we only accept returns for items that are damaged, expired, or incorrect upon delivery.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of damage, leakage, or incorrect items before the delivery partner leaves.
Contact Support
If you identify an issue, email our support team at [email protected] within 24 hours of receipt with your order number and clear photographs of the product.
Verification Process
Our quality assurance team will review your claim and images within 48 hours to verify the concern and approve the return or replacement.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement at no extra cost or initiate a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing